{"id":7971,"date":"2024-05-14T14:02:39","date_gmt":"2024-05-14T14:02:39","guid":{"rendered":"https:\/\/www.romeasycab.it\/?page_id=7971"},"modified":"2024-05-15T18:18:40","modified_gmt":"2024-05-15T18:18:40","slug":"terms-and-conditions-of-carriage","status":"publish","type":"page","link":"https:\/\/www.romeasycab.it\/it\/terms-and-conditions-of-carriage\/","title":{"rendered":"Terms and conditions of carriage"},"content":{"rendered":"
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Terms and conditions of carriage<\/strong><\/h1>\n

Read this page carefully before making the purchase.<\/p>\n

If you have questions about the terms and conditions, please send an email to our customer service at info@romeasycab.it<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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1. Booking Method<\/span><\/i><\/a><\/h3><\/div>
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1.1. Notice<\/strong><\/p>\n

The services must be booked 48 hours before the performance. For reservations received without adequate notice, RomEasyCab\u00a0 may not guarantee acceptance of the services; we will still try to make ourselves available for the show.<\/p>\n

1.2. Acceptance of booking<\/strong><\/p>\n

When booking it is mandatory to provide the following data:<\/p>\n

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  1. Number of passengers and number of bags (read carefully Point 6 Conditions of carriage)<\/li>\n
  2. Date and time of the appointment with the customer (time, origin and number of the flight\/ship\/train in case of airport\/port\/railway transfer)<\/li>\n
  3. Collection address<\/li>\n
  4. Customer’s name and mobile number<\/li>\n<\/ol>\n

    Once the booking confirmation has been received,
    \nour qualified operators will send the customer a confirmation of acceptance of the service indicating the name and mobile number of the driver,
    \nthe type of vehicle and the meeting point.
    \nThe customer is required to be extremely accurate in communicating data;
    \nRomEasyCab will not be in any way responsible in case of communication of incorrect data by the customer.<\/strong>
    \nThe data provided will be processed in accordance with current privacy legislation.<\/p>\n

    1.3. What is included in the booking price:<\/strong><\/p>\n

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    1. car with driver available;<\/li>\n
    2. national highway tolls;<\/li>\n
    3. load your luggage into the car.<\/li>\n<\/ol>\n

      1.4. What is not included in the booking price:<\/strong><\/p>\n

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      1. ferry costs;<\/li>\n
      2. entrance tickets to cities or foreign countries and long-term parking<\/li>\n
      3. VAT 10%;<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

        2. Cancellations and changes to reservations, delays and no-shows<\/span><\/i><\/a><\/h3><\/div>
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        2.1. Cancellations<\/strong>
        \nCancellation of booking without penalty is accepted with 72 hours notice from the appointment time.<\/strong>
        \nFor cancellations received in less time and in the event that the customer does not show up or refuses the booked service, a penalty equal to 100%<\/strong> of the amount of the service will be applied.<\/em>
        \nTo be accepted, the cancellation must be sent via email to info@romeasycab.it<\/strong>
        \nFor customer cancellations caused by unforeseen events due to causes beyond his control, RomEasyCab may not apply any penalty (after having received the appropriate justifications).<\/em>
        \nIn this case the cancellation is accepted immediately even through the telephone channel.<\/p>\n

        2.2. Changes<\/strong>
        \nAny changes to the data transmitted during the booking phase will be accepted within 24 hours of the appointment time.
        \nAfter this deadline, in the event of a request for modification of the data transmitted during the booking phase (times or itinerary of the service),
        \nthe minimum amount due by the customer to the RomEasyCab will in any case be that established previously during the booking phase.<\/p>\n

        The itinerary that the vehicle will have to travel in order to perform the service must be pre-established with the customer during the booking phase;
        \nany unexpected route changes, implemented for reasons other than emergency or heavy traffic , will be subject to an increase proportional to the difference in mileage between the predetermined path and the path actually implemented.<\/p>\n

        2.3. Delays<\/strong>
        \nFor all services not subsequently specified (points 3-4-5 airport, port and railway transfers) a free wait for passengers is tolerated, equal to 15 minutes from the appointment time.
        \nAfter this deadline, by informing the driver of the delay, the customer is required to pay an additional sum, foreseen by the company rate,
        \nequal to \u20ac25 for the next 15 minutes of waiting directly to the driver.<\/strong>
        \nIf the wait is longer or the driver cannot wait for other existing reservations, the customer is required to pay the entire amount<\/strong> of the reservation.<\/p>\n

        2.4 Failure to show up (no-show)<\/strong>
        \nFor all services not specified below (points 3-4-5, airport, port, railway transfers),
        \nin case of no-show of passengers within 15 minutes of the appointment time and without any telephone notice(no show),
        \nthe drivers will be able to leave the meeting place: the service will still be charged.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

        3. Conditions for arrival transfers at airports<\/span><\/i><\/a><\/h3><\/div>
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        3.1 Waiting<\/strong>
        \nPassengers are required to promptly notify RomEasyCab by telephone in the event of unforeseen events, canceled flights or delays in operations before boarding the aircraft.
        \nIn the event of passengers being late compared to the scheduled meeting time at the airport meeting point, the driver staff will still tolerate a wait of up to 75 minutes from the scheduled landing time.<\/em><\/strong>
        \nAfter this deadline, the customer will have to pay the additional fee for the further waiting by the driver staff, as established by the company rate (\u20ac30 for the next hour, in cash directly to the driver<\/em>).<\/strong>
        \n*ATTENTION*<\/strong> Availability to carry out the booked service may not be guaranteed if the tolerance times for delays have exceeded and without any notice.
        \nIn this case the service will still be charged in full.<\/p>\n

        3.2 Meeting place<\/strong>
        \nThe default meeting point at the airport is the Meeting Point (GREEN COLUMN MEETING POINT INSIDE THE ARRIVALS HALL),<\/em><\/strong>
        \nany other meeting place must be communicated by the customer at the time of booking.
        \nOnce contact has been established, the driver will accompany the passengers to the vehicle parked in the spaces prepared Passengers are not permitted to choose a different boarding location, in compliance with the regulations relating to airport circulation.
        \nIn case of earlier arrival of passengers at the meeting point than the time scheduled on the booking, please wait for the arrival of the driver until the scheduled meeting time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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        4. Conditions for arrival transfers at railway stations<\/span><\/i><\/a><\/h3><\/div>
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        4.1 Waiting<\/strong>
        \nThe customer is required to promptly notify RomEasyCab by telephone in the event of unexpected or delayed departure of the train or delays caused by any stops.
        \nIn case of delay of passengers compared to the scheduled appointment time at the station and without any telephone notification,
        \n(however, the free waiting of passengers by the train driver staff is tolerated up to 15 minutes<\/strong> from the scheduled arrival time of the train<\/strong>),
        \nbeyond this deadline an additional payment is due for further waiting directly at the driver, as established by the company rate (\u20ac20 for the next 15 minutes, in cash directly to the driver<\/em>).<\/strong>
        \n* ATTENTION *<\/strong>Availability to carry out the booked service may not be guaranteed, once the tolerance times for delays have exceeded and without any notice; in this case the service will still be charged in full.<\/p>\n

        4.2 Meeting place<\/strong>
        \nThe meeting place at the station will be established in advance during the booking phase.
        \nThe driver will wait for passengers outside TERMINI STATION – VIA MARSALA SIDE – PHARMACY PARKING.<\/strong><\/em>
        \nIn case of earlier arrival of passengers at the meeting place, compared to the time scheduled in the booking, please wait for the arrival of the driver until the scheduled meeting time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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        5. Conditions for arrival transfers at ports<\/span><\/i><\/a><\/h3><\/div>
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        5.1 Waiting<\/strong>
        \nThe customer is required to promptly notify RomEasyCab by telephone in the event of unexpected or delayed departure of the ship or delays caused by any stops or changes of destination.
        \nIn case of delay of the customer with respect to the scheduled time for the appointment in the port and without any telephone notice
        \n(in any case, passengers are allowed to wait for passengers free of charge by the driver staff up to 60 minutes from the scheduled arrival time of the ship<\/strong>),
        \nafter this deadline an additional payment is due for further waiting by the driver staff, as established by the company rate (\u20ac30 for the next hour, in cash directly to the driver<\/strong><\/em>).
        \n* ATTENTION*<\/strong> Availability to carry out the booked service may not be guaranteed beyond the tolerance times for delays and without any notice,
        \nin which case the service will still be charged in full.<\/p>\n

        5.2 Meeting place<\/strong>
        \nThe meeting place at the port will be established in advance during the booking phase.
        \nThe driver will wait for passengers AT THE SHIP’S DOCK<\/strong>
        \nPassengers are not allowed to choose a different boarding location, in order to comply with traffic regulations.
        \nIn case of earlier arrival of passengers at the meeting place, compared to the time scheduled in the booking,
        \nplease wait for the arrival of the driver until the scheduled meeting time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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        6. Transport conditions<\/span><\/i><\/a><\/h3><\/div>
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        6.1. Luggage, pets, passengers with difficulties, minors:<\/strong>
        \nEach passenger can carry a maximum of one suitcase each (dimensions approximately 78 x 50 x 30 cm).<\/strong>
        \nThe quantity exceeding that allowed must be declared at the time of booking to avoid the assigned vehicle being unsuitable for the service and can only be 1 additional piece of luggage.
        \nAlso, RomEasyCab reserves the right to request a supplement of \u20ac20 for excess baggage.<\/strong><\/p>\n

        All transported objects travel under the responsibility of the owners; RomEasyCab will not be responsible for damage or loss of objects transported.<\/p>\n

        Any transport of pets must be communicated in advance at the time of booking and must be carried out using the appropriate carriers.<\/p>\n

        The transport of disabled people, non-ambulant people and minors,
        \nmust be communicated at the time of booking in order to prepare the vehicle suitable for specific transport according to current legislation (also to find any child seats).<\/p>\n

        All children under the age of 15<\/strong> must be accompanied by an adult.<\/p>\n

        RomEasyCab reserves the right to cancel the provision of the service and charge the entire amount in the event that such transport request was not specified at the time of booking.<\/em><\/p>\n

        Behavior of passengers on board the vehicle.<\/em><\/strong><\/p>\n

        Rental service users are prohibited from:<\/em><\/strong><\/p>\n

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        1. Smoking during transport;<\/li>\n
        2. Drinking and carrying alcoholic beverages in the passenger compartment;<\/li>\n
        3. Throwing objects from both stationary and moving vehicles;<\/li>\n
        4. Dirty, encrusted or damage the vehicle; in the event of damage to the vehicle being ascertained, compensation will be requested from the transported user;<\/li>\n
        5. Request the transport of pets without having adopted, in agreement with RomEasyCab, all the necessary measures to avoid damage or soiling of the car;<\/li>\n
        6. Claim vehicle parking not already foreseen at the time of booking; Stopping is permitted only for emergency reasons (illness or technical problems of the vehicle).
          \nAny change of route or any unscheduled stop compared to the itinerary established at the time of booking will in any case be charged to the customer according to the company rate ( recalculating the duration and length of the new route);<\/li>\n
        7. Disturbing the driver while driving with vulgar discussions or violent attitudes.<\/li>\n<\/ol>\n

          Rental service users are required to:<\/strong><\/em><\/p>\n