{"id":7651,"date":"2024-03-28T23:37:41","date_gmt":"2024-03-28T23:37:41","guid":{"rendered":"https:\/\/www.romeasycab.it\/?page_id=7651"},"modified":"2024-05-15T18:17:10","modified_gmt":"2024-05-15T18:17:10","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.romeasycab.it\/it\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ (Frequently Asked Questions)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div  class=\"wpb_row vc_row-fluid content-wrapper content-wrapper-standard clearfix\" style=\"padding-left: 0px; padding-right: 0px; \"><div class=\"col span_12\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"300\" src=\"https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r.png\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"FAQ_01r\" srcset=\"https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r.png 1200w, https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r-300x75.png 300w, https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r-1024x256.png 1024w, https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r-768x192.png 768w, https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r-18x5.png 18w, https:\/\/www.romeasycab.it\/wp-content\/uploads\/2024\/04\/FAQ_01r-100x25.png 100w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_animate_when_almost_visible wpb_lightSpeedIn lightSpeedIn wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is the NCC service?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>The Rental with Driver service is aimed at the Customer who requests a specific time or trip transport service at the office.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How can I contact you?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul>\n<li><em>via telefono al numero\u00a0<a title=\"Dial +393911383236\" href=\"tel:+393911383236\" data-inin_numbertodial=\"+393911383236\">+39 391 138 3236<\/a><\/em><\/li>\n<li><em>via WhatsApp cliccando qui\u00a0<a href=\"https:\/\/wa.me\/+393911383236\" rel=\"noopener noreferrer\">+39 391 138 3236<\/a><\/em><\/li>\n<li><em>via Facebook al link <a href=\"https:\/\/www.facebook.com\/RomeasyCab\/\" rel=\"noopener noreferrer\">https:\/\/www.facebook.com\/RomeasyCab\/<\/a><\/em><\/li>\n<li><em>via Messanger direttamente in basso a sinistra sul sito\u00a0<\/em><\/li>\n<li><em>via Google al link\u00a0<a href=\"https:\/\/g.page\/romeasycab?gm\" rel=\"noopener noreferrer\">https:\/\/g.page\/romeasycab?gm<\/a><\/em><\/li>\n<li><em>via Webform cliccando su Richiedi Preventivo sul sito <a href=\"https:\/\/www.romeasycab.it\/it\/\">https:\/\/www.romeasycab.it <\/a><\/em><\/li>\n<\/ul>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I have an invoice and receipt?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Yes, after each service an invoice will be sent and an electronic receipt will be issued via the email provided<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Where can I find your car or your driver waiting for me?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Your driver will pick you up at the chosen address. If you are picked up at the airport, your driver will pick you up after collecting your luggage.<\/em><br \/>\n<em>Once the online booking has been completed, the information will be shown and at the same time you will receive a confirmation email where you will find all the information to reach or contact our driver or the meeting point.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Does the cost of the service include any motorway or toll booth?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Yes, the services include motorway, rental with driver meeting the requirements established by law and fuel.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>In which cases could I pay a supplement?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>You could pay a supplement if you have to go to unscheduled appointments or if you have to travel extra kilometers than expected.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you offer child seats?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Yes. It is possible to request the presence of a child seat directly when booking, also indicating the age of the child.<\/em><br \/>\n<em>The cost is <strong>\u20ac10<\/strong><\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How much luggage can be transported during the rental?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>The baggage allowance is as many as the number of people traveling in the rental car. <\/em><br \/>\n<em>There is the possibility of requesting just 1 extra piece of luggage, communicating this at the time of booking, at a cost of <strong>\u20ac20<\/strong><\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to book only the luggage transport service? And in case of bulky luggage, is there space in your cars?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>It is possible to carry only luggage, but at least one passenger must be present. Each passenger is obliged to inform us at the time of booking of the possible presence of bulky objects or excess baggage during transport. In case of impossibility of transport and without reservation, a dedicated transfer will be organised, if requested. Costs and terms will be discussed with the driver.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Does the driver wait in case of flight or train delay?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Your car is normally at the airport or station at the estimated arrival time of the flight or train. We monitor arriving flights so that we can intervene in the event of a delay and make the best use of our vehicle until your arrival.<\/em><br \/>\n<em>For this reason, when booking, we ask for flight and train references. Check terms and conditions of transport.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What are the permitted dimensions of luggage?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The permitted dimensions of luggage are a maximum of 78 x 50 x 30 cm<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I transport pets inside the rental car?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>It is possible to transport small pets by car only in the appropriate carrier, but don&#8217;t forget to notify us when booking, so you will have all the information before the trip.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to book the rental service with driver for disabled transport?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>RomEasyCab makes transport service for disabled people available on request.<\/em><\/p>\n<p><em>It is necessary to communicate with us via web form or by telephone to make a specific request indicating the type of wheelchair<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>I lost an object in the car, is it possible to recover it?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Contact the driver directly using the references received by email after booking confirmation, or our reservation center number with your booking data and information about the lost item. <\/em><br \/>\n<em>Our staff will take action to recover it and deliver it to you. The home delivery service is subject to the payment of the kilometer rate from our starting point. <\/em><br \/>\n<em>However, before getting off the vehicle it is good practice to make sure you have everything with you.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I book a driver by the hour?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Yes, instead of choosing a destination in the booking form, you can select an hourly booking. <\/em><br \/>\n<em>Your driver will be on duty during the hours chosen at the time of booking.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How can I pay for the trip?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>The prices of our pre-booked trips are fixed, which means you will be shown the final price before completing your booking.<\/em><br \/>\n<em>For the chosen service, payment can be made in full at the end of the booking, or a 20% deposit must be paid by card or bank transfer. <\/em><br \/>\n<em>The remainder can be paid to the driver by cash or card.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I be reimbursed for the cost of the transfer?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>Only in some circumstances; the refund is subject to the conditions offered in terms and conditions of carriage.<\/em><\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I change my transfer dates?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, at least 24 hours in advance and by contacting the booking service by telephone.<br \/>\nThe change in date is however subject to the conditions offered in terms and conditions of transport.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"What is the NCC service?The Rental with Driver service is aimed at the Customer who requests a specific time or trip transport service at the office. How can I contact you? via telefono al numero\u00a0+39 391 138 3236 via WhatsApp cliccando qui\u00a0+39 391 138 3236 via Facebook al link https:\/\/www.facebook.com\/RomeasyCab\/ via Messanger direttamente in basso","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-7651","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"What is the NCC service?The Rental with Driver service is aimed at the Customer who requests a specific time or trip transport service at the office. 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How can I contact you? via telefono al numero +39 391 138 3236 via WhatsApp cliccando qui +39 391 138 3236 via Facebook al link https:\/\/www.facebook.com\/RomeasyCab\/ via Messanger direttamente in basso"},"aioseo_meta_data":{"post_id":"7651","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2024-05-17 10:58:59","updated":"2025-07-10 00:18:49","seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.romeasycab.it\/it\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tFAQ (Frequently Asked Questions)\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.romeasycab.it\/it"},{"label":"FAQ (Frequently Asked Questions)","link":"https:\/\/www.romeasycab.it\/it\/faq-frequently-asked-questions\/"}],"_links":{"self":[{"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/pages\/7651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/comments?post=7651"}],"version-history":[{"count":9,"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/pages\/7651\/revisions"}],"predecessor-version":[{"id":8020,"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/pages\/7651\/revisions\/8020"}],"wp:attachment":[{"href":"https:\/\/www.romeasycab.it\/it\/wp-json\/wp\/v2\/media?parent=7651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}